Before selecting a managed SIP service provider, it is important to know what to look for. The right managed SIP service provider should have a management platform that is easy to use and provides a graphical dashboard that shows current traffic, quality of service, and MOS scores. Ideally, the management platform will be available to the NOC staff or support team so they can monitor the system and improve it as needed. Likewise, the management platform should provide insights into the key performance indicators and the factors that contribute to the degradation of MOS scores.
Reliability is a crucial aspect to consider when choosing a managed SIP service. An SIP provider should be able to handle a variety of calls simultaneously and should have redundant network and service architecture. Additionally, the provider should offer multiple connection gateways across multiple locations, as well as back-ups of all critical server equipment. Moreover, the SIP provider should be committed to providing excellent customer service.
The provider should be able to support your company’s growth. If you’re looking to expand your business, it is vital that you select a Managed SIP service that is scalable. It should support features like enhanced 911, which may be mandatory in some states. In addition, it should support your business’s budget. Opting for the cheapest service may not only cost you money, but it could also damage your reputation.
SIP also eliminates the need for local gateways, allowing you to use your current data backbone for VoIP. SIP also allows you to scale your capacity on demand, making it possible to accommodate seasonal fluctuations in voice usage. SIP service also is IP-based, which offers enhanced flexibility when managing multiple connections. Managed SIP, which enables traffic to be rerouted between IP providers, provides another benefit that many businesses will find appealing.
While selecting a managed SIP service, be sure to choose a provider that can support your business’s existing PBX infrastructure. A PBX is typically a proprietary system. Be sure that your SIP provider supports your PBX’s proprietary software and hardware. It’s vital that your SIP service provider supports your mission-critical features. The majority of respondents have greater difficulty configuring their on-premise systems than their cloud counterparts. This is likely due to proprietary hardware. It’s not uncommon for four out of 10 companies to have to switch to a different provider if a problem arises.
Another vital element to consider when choosing a managed SIP service is reliability. You want to make sure that your managed SIP service will be available around the clock. If the vendor does not support your specific protocol, you should reconsider using them. You might have to replace them sooner than you would like, and you don’t want to deal with an expensive vendor and a high degree of downtime. It’s also crucial to ensure that the Managed SIP provider offers adequate security to avoid any potential vulnerabilities.
Another factor to consider when evaluating hosted Managed SIP options is cost. Hosted PBX solutions offer lower costs than on-site services, but the latter requires additional IP equipment and maintenance. Compared to hosted PBX services, on-site Managed SIP provides more flexibility and customization options, a lower total cost of ownership. In addition, hosted services are more affordable, and have many advantages. A managed Managed SIP service provider is a great choice if your budget is tight.